The City of Tshwane working hard to restore Wi-Fi service..

Significant progress has been made by the City of Tshwane to restore citywide service of its much loved Wi-Fi project, popularly known as “TshWiFi”. Since the appointment of a new service provider to manage the Wi-Fi operations with effect from 1 August 2018, more than 600 out of a total of 1051 sites are up and running – which translates to more than 58% of the sites where the Wi-Fi service has been restored.

When the new service provider took over from the previous one, Project Isizwe, their immediate task was to assess the current network and assets in order to provide an intensive implementation and maintenance plan.

The teams from the City and the newly appointed service provider then began the process of assessing the Network Operation Centre (NOC), infrastructure, high sites and hotspots to address operational challenges and to ensure a smooth transition.

While we had initially anticipated that high sites and hotspots would be live by now, our progress was stymied by a number of factors that were beyond our control. Some of the problems we encountered were due to non-connectivity at the Wapadrand substation that burnt down about two months ago. Theft and vandalism of our infrastructure in places like Mamelodi, Soshanguve and other areas have also largely contributed to the delay.

Vandalism of our infrastructure is a recurring nightmare which affects a myriad of services, such as power and water supply, and now the provision of Wi-Fi services. The City calls on its citizens to cease destroying assets meant to provide much-needed services to them.

The team is currently busy bringing high sites live and we are gradually expecting more sites to be live as we ramp up the restoration process.

The City of Tshwane views the provision of free Wi-Fi as a basic service and is moving with lightning speed to ensure the citywide restoration of the service by the end of this week.

During this transition period, any service concerns and outages related to free Wi-Fi should be sent to

Source: Ga-Rankuwa Update



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